Common Questions & Basic Info

Pricing

• My return was rejected, can I get a refund?

State Returns

• How to add/remove a state return
• How to edit a state return

Dependents

• How to add advanced dependent information
• How to edit or remove a dependent
• Who qualifies as a dependent?

Error Message Support

• Why am I getting an error message to include Schedule C?
• Why am I getting a - "I have no taxable income?" error message "total income of zero"?

Schedules & Forms

• How to report Interest Income
• How to add additional forms
• How to include form 1099-OID
• What is form 982 reduction of tax attributes due to discharge of indebtedness
• What is form 4852-W-2 substitute?

E-file

• What is a tax return signature PIN?
• How to find prior year AGI (Adjusted Gross Income)?
• What is FileyourTaxes.com Free File refund policy?
• What is electronic filing?
• What are the advantages to e-filing?
• What is electronic postmark (ePostmark)?

Tax Returns

• How many returns can be completed?
• How to file a federal extension (Form 4868)
• How to change my filing status?
• What if my return is accepted?
• How to delete a return
• How to file if my parent claimed me as a dependent on their return?

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